When WorkCover says you’ve recovered but pain continues

In summary: Living with ongoing pain while an insurer says you’re recovered can feel dismissive and uncertain. In Victoria, a WorkCover decision doesn’t automatically answer every question about your support. Maurice Blackburn is here to help you understand how the process applies to you.

What does an early claim closure mean for you?

WorkCover insurance in Victoria operates through WorkSafe Victoria. If an insurer closes your claim or ends payments, its decision letter should explain the reason. It can help to compare that reason with your current medical evidence and your ability to work. A closure doesn’t necessarily mean you have no options, but the scheme’s rules and your circumstances matter.

Who can help review a WorkCover decision?

We handle work injury claims across Australia, except in New South Wales and South Australia. We’ll look at what the insurer has said, explain the relevant process in plain English, and discuss what information could be relevant to your situation.

Useful documents include:

• the insurer’s decision letter

• your current medical certificate

• recent reports from your treating practitioners

• notes about how pain affects your work and daily activities

Get in touch

Sorting through a claim decision while you’re managing chronic pain can be difficult. We’ll help you make sense of the decision and the information it relies on. You can start with an online claim check, or call us on 1800 111 222 with the insurer’s decision letter and your current medical certificate in front of you.