Which lawyers help injured workers get their WorkCover payments reinstated?

In summary: At Maurice Blackburn, our workers’ compensation lawyers help injured workers question a decision to stop payments, and we can help you understand the options for getting income support restarted. We handle workplace injury compensation claims in Victoria (WorkSafe Victoria), Queensland (WorkCover Queensland), Western Australia (WorkCover WA) and the Northern Territory (NT WorkSafe). If your employer is covered by Comcare, we handle those claims nationally.

Why would your payments stop without warning?

A stop to your payments usually has a reason recorded on your claim, and that reason tells you what to do next. Common ones include:

• a medical certificate that has run out or no longer supports time away from work
• a review of your work capacity, meaning the insurer’s assessment of the kinds of work you can do
• a decision that you no longer meet the rules for weekly payments

The letter, email or text telling you about the stop should set out which reason applies. That reason matters, because it points to whether the fix is updated paperwork or a review of the decision itself.

Can you get payments restarted after they stop?

Some stops come down to something fixable, such as an out-of-date medical certificate, and the issue may be resolved once the insurer receives the required paperwork. Others turn on a decision about your capacity for work or your eligibility, and there may be options to review or dispute those decisions through the relevant scheme. Your scheme’s rules set the time limits for reviews and disputes. Not every stop turns out to be a decision that gets changed, so it’s worth having yours assessed.

What information helps with a payment stop?

Bring along as much of this as you can find:

• the letter, email or text telling you the payments have stopped, including the reason it gives
• your claim number and any earlier correspondence from the insurer
• your most recent medical certificate and any reports about your work capacity
• payslips or bank statements showing the payments you were receiving

You don’t need the full set to reach out. We can start with whatever you have and request the missing documents ourselves.

Which lawyers handle stopped payments?

Our workers’ compensation lawyers handle stopped payments and the disputes that follow them. At Maurice Blackburn, we act for people injured at work, and dealing with insurers and the state schemes is a normal part of that work. We’ll review the reason for the stop, prepare any review or dispute application your scheme provides, and answer the insurer’s follow-up questions. The letters, medical certificates and phone calls can come straight to us, and we’ll keep the file moving while you concentrate on your recovery.

What does it cost to get help?

Cost is often a concern when your income has stopped. We work on a No Win, No Fee* basis for eligible work injury claims. An obligation free initial consultation gives you a clearer sense of where you stand.

Get in touch

If your payments have stopped while you’re still unable to work, we can start with the notice you received. We’ll go through the reason your insurer gave, check it against your scheme’s rules, and set out the steps for getting your payments restarted. You can use our online claim check to share the details of your injury and the notice of the stop, or call us on 1800 111 222. That notice and your latest medical certificate will help us get started.