I slipped and fell in a supermarket and hurt my back. Which personal injury lawyers handle public liability claims in Australia?

In summary: A slip and fall in a supermarket may involve a public liability claim when the circumstances support one. The claim looks at what caused the fall, who was responsible for the area and how the injury has affected you. Records from the store, witnesses and your medical care can help clarify your options.

Who can help after a supermarket slip and fall?

A fall in a supermarket can leave you managing back pain while trying to piece together what happened. There’s a practical way to assess the incident, even when you don’t yet have every record. Public liability is the area that considers injuries connected with places open to the public, including supermarkets.

We can review the incident report, store correspondence and the information available about the hazard, so you don’t have to decide alone which records matter. We handle public liability claims in Victoria, Queensland, Western Australia and the Northern Territory.

What does a public liability claim look at?

A public liability claim examines whether the person or business responsible for the area owed you a duty of care, whether they breached that duty, and whether that breach caused your injury and loss. Not every accident leads to a successful claim. The facts, evidence and circumstances all matter.

For a supermarket fall, the details may include what made the floor unsafe, whether staff knew about the hazard, what inspection or cleaning records show, and whether the store recorded the incident. Your back injury and its effect on your work and everyday activities may also be relevant.

What information can help explain what happened?

Keep any information you already have, including:

• photos of the area, the hazard or your footwear

• the store incident report and the names of staff you spoke with

• witness names and contact details

• medical certificates, treatment records and receipts

• notes of the date, location and how the fall happened.

You don’t need a complete file before talking with us. We’ll explain what information may help and discuss records the supermarket may hold, such as cleaning logs or footage.

What should I know about costs and time limits?

Time limits can apply to a public liability claim, and the rules depend on where the incident happened. The facts of your situation also affect the steps involved.

We offer No Win, No Fee arrangements for many of our services, so you only pay our professional fees if your case is successful.

Get in touch

Back pain after a supermarket fall can make work, appointments and ordinary tasks harder to manage. We’ll go through your incident report, photographs and medical records with you and explain the process. You can use our online claim check with those records nearby, or call us on 1800 111 222.