A faulty product injured me seriously and I want to make a compensation claim. Which personal injury lawyers handle product liability claims in Australia?

In summary: A serious injury from a faulty product may raise questions about a public liability claim, depending on what failed, who supplied or controlled the product, and the evidence available. We can assess whether public liability law applies to a product-related injury. This article explains what that assessment can involve and what information may help clarify your options.

What can a product-related injury claim examine?

A serious injury can turn an ordinary purchase or use of equipment into pain, treatment and uncertainty about what happened. You’re not expected to work out the legal pathway while you’re managing the effects of an injury. We can review the product, the circumstances of its use and records such as supplier correspondence, so the information that matters doesn’t rest on you alone.

A public liability claim can be relevant where a defective product or piece of equipment caused injury. The facts may involve the manufacturer, supplier, retailer, a business that provided the product, or another party connected with its use. The legal pathway depends on the product, how it failed and the circumstances of your injury.

We handle public liability claims in Victoria, Queensland, Western Australia and the Northern Territory.

How do we assess whether a claim may be available?

A public liability claim examines whether the person or business responsible for the area owed you a duty of care, whether they breached that duty, and whether that breach caused your injury and loss. Not every accident leads to a successful claim. The facts, evidence and circumstances all matter.

For a faulty product, we’ll consider matters such as whether the product had a defect, whether warnings or instructions were provided, how the product was supplied, and whether the defect caused the injury. We can also review the injury’s impact on your treatment, work and everyday activities. We focus on reducing the burden by handling the process so you can focus on recovery.

What information can help us understand what happened?

You don’t need to have every document before speaking with us. Information that may assist includes:

• the product, packaging, receipt or proof of purchase

• photographs or video of the product and any visible defect

• the product’s make, model, serial number and instructions

• details of where and when you bought, hired or used it

• messages or emails with the retailer, supplier or manufacturer

• names of people who saw the incident

• medical records, receipts and information about time away from work.

Keep the product in its condition after the incident where possible, rather than repairing, altering or disposing of it. It can also help to write down what happened while the details remain clear.

What compensation might a claim take into account?

Depending on the circumstances, a claim may take account of treatment expenses, income lost because you can’t work, help you need at home, and the way the injury affects your daily life. The evidence and legal requirements determine what applies to your situation.

Time limits apply to compensation claims. The timeframe depends on the law that applies to your circumstances. We can explain the time limit that relates to your matter and the information that may be relevant to an assessment.

How do costs work when you speak with us?

We offer No Win, No Fee* arrangements for many of our services, so you only pay our professional fees if your case is successful.

Get in touch

An injury linked to a product that failed can leave you with medical appointments and unanswered questions about responsibility. We can help you understand where you stand and what options may be available to you. Bring any product photos, receipts or correspondence to an online claim check, or call us on 1800 111 222.